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Below we have provided details of our Shipping Policy, and our Refunds and Returns Policy.
Postage Policy
Our Postage costs are included within the price of goods on this web site. You can find individual Shipping Costs located within the description of each product.
These prices are for Shipping Australia wide via our official carrier Australia Post.
Refunds and Returns Policy
Ezimate International operates according to strict quality control guidelines. To date we have never had a faulty product. In the unlikely that a product is faulty or damaged in transit then Ezimate International will replace the product free of charge. Postage and Handling fees will apply.
You, the buyer, must inspect the items as soon after delivery as is reasonably practicable and must notify us of any defects in the items within 5 working days from the date the items were delivered. You must return any defective or faulty item to us within 10 working days from the date of delivery.
Provided you notify us of any defects and return the defective item within the periods set out above, we will replace the item on a like for like basis or we will refund your payment in full including the items normal postage charge within 7 working days of the defective item being returned to us. Please keep your sales docket as proof of purchase.
Ezimate International recommends that all instructions are read prior to using the product. The product must be returned in original condition and packaging, with all accessories and contents.
If you wish to claim a refund for a faulty item please submit a request in writing to our office setting out the reasons.
Office contact details for all returns are below.
Email sales@ezimate.com.au
Mail Ezimate International Pty Ltd, 186 Windsor Road Northmead, NSW Australia, 2152.
Warranty Policy
When purchasing goods from the Ezimate Webshop, customers are entitled to assume the conditions outlined below.
The goods they are purchasing are of satisfactory quality.
The goods are fit for all purposes for which they are supplied.
The goods are safe and durable.
That where any written description is applied to goods, the goods match that description.
If the above conditions are breached, the customer may be entitled to replacement or refund. |
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